Where Retrieval Meets Insight: Reimagining the Medical Record Problem

Medical records are a crucial part of the legal and insurance process. As you know, they play a major role in preparing case strategy, approving or denying an insurance application, and determining whether to approve or deny a claim. Delays in this process can have significant downstream impacts. They reduce the time available for negotiation and strategy, harm client communication and reputation, and, when mistakes occur, can ultimately influence whether a claim goes to litigation, how large a settlement may be, or whether an applicant is wrongly approved or rejected for insurance.

For years, DigitalOwl has focused on one piece of the puzzle: medical record reviews. 

These reviews are time-consuming and error-prone, often taking days or weeks to complete. Using proprietary AI, DigitalOwl has focused on delivering summaries, chronologies, and insights that make medical data analysis faster, more accurate, and higher quality.

But that is still only one piece of the puzzle. 

The other piece is record retrieval, a process that can take months and often provides limited visibility into the status of a request. Historically, legal and insurance professionals have been responsible for tracking down records, waiting for them to arrive, and then spending significant time reviewing them for critical information.

That is beginning to change.

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Introducing ChartSwap Insights

Last year, Datavant completed its acquisition of DigitalOwl. This created the opportunity to reimagine a fragmented, siloed experience into a more seamless, integrated process for managing medical records from retrieval through analysis. 

We’re not saying goodbye to DigitalOwl. We’re entering a new era, one that allows us to take on the next complex challenge and build a solution that our customers and the broader industry can truly benefit from.

So we’re proud to introduce ChartSwap Insights. This new brand brings together the best of DigitalOwl's proprietary AI with ChartSwap’s industry-leading retrieval services, backed by the trust and security of Datavant.

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You will start to see the ChartSwap Insights brand and name reflected across the site and product as we bring you a reimagined end-to-end experience from retrieval to insights under one unified, secure platform.

This transition opens the door to a more complete, end-to-end solution for medical record retrieval and analysis. 

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Bringing retrieval and analysis together

ChartSwap gives users access to the largest nationwide medical provider network in the United States and is a leading provider of medical record retrieval. By integrating record retrieval with DigitalOwl’s advanced analysis capabilities, ChartSwap Insights will bring medical record requests, tracking and analysis, into a single system.

Early in 2027, you will be able to:

• Submit and track medical record requests in one place.
• Follow records from request through retrieval and analysis.
• Reduce delays, handoffs, and fragmented processes.
• Eliminate the need for multiple tools and vendors.
  

The goal is a smoother, more connected medical record lifecycle from retrieval to insight.

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A more connected medical record lifecycle

Medical records are complex, but the systems supporting retrieval and analysis shouldn’t be. ChartSwap Insights is bringing medical record retrieval and analysis together to create a single solution for managing medical records from start to finish. By combining DigitalOwl’s powerful technology with fast, connected retrieval, the entire process becomes more streamlined and cohesive.

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With expanded provider network reach and stronger connectivity, records can be retrieved more efficiently and analyzed within the same platform. The result is a more seamless process from request through review, reducing friction, improving turnaround times, and eliminating the need to move between disconnected systems, while preserving accuracy, transparency, and trust.

• One platform instead of disconnected tools.
• Fewer logins, fewer manual steps, fewer bottlenecks.
• Records and insights that stay connected to the case.

This evolution strengthens the platform without disrupting what already works. You can continue using DigitalOwl as you do today, while benefiting from deeper connections and expanded capabilities over time.

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What remains the same

Nothing fundamental is changing about the technology, service, or results that our customers rely on today.

You can continue to expect:

• Award-winning proprietary AI delivering over 98% accuracy in medical record analysis.
• Industry-leading summaries and chronologies enhanced with advanced insights and deeper analysis.
• The high level of support and customer service you expect from our team.
• Secure, compliant data protection supported by enterprise-grade security standards.

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Looking ahead

For years, DigitalOwl has helped organizations turn complex medical records into clear, actionable insights. With ChartSwap Insights, that capability now extends further upstream, connecting record retrieval and analysis into one seamless process.

The result is a more complete approach to managing medical records, from the moment a request is submitted to the insights delivered to support better decision-making.

What once required multiple systems and handoffs can now happen within a single, intelligent platform.

If you’re an existing customer and have any questions, our support team is here to help. Please reach out using the support form in our Help Center.

For sales inquiries, please visit https://chartswapinsights.com/.